FAQ
Products
Are EverMoi pieces waterproof?
Yes— 100%.
All EverMoi jewelry is made with high-quality 316L stainless steel and plated with real 18k gold. It will not fade, discolor, or tarnish— even in the shower, sea, gym, or under daily wear. If your piece ever fades or loses its color, we will replace it for free.
Are EverMoi charms good for gifting?
Absolutely.
Our charms are designed to represent a person’s strengths, memories, or the things they treasure — which makes them one of the most meaningful gifts you can give.
Do you offer a warranty?
Yes.
Every order comes with a 1-year free warranty covering color fading, defects, or receiving the wrong design.
You can also add an extended lifetime warranty that covers breakage from any cause.
How do I care for my EverMoi jewelry?
For stainless steel:
No special care needed — it won’t tarnish or fade.
For gold plated pieces:
Use a polishing cloth regularly
Avoid saltwater & chemicals
Store in a dry pouch
For deeper cleaning: soak in warm water with mild soap
What materials do you use?
Our jewelry is crafted with 316L stainless steel (18k gold plated) — waterproof, sweatproof, tarnish-free. Every charm is designed to last and to keep your story with you for years.
Who is EverMoi made for?
EverMoi is for anyone who wants to:
-celebrate their growth
-honor their inner strengths
-remember the things they love
-collect meaningful charms over time
Perfect for self-love, healing journeys, sentimental personalities, and meaningful gifting.
What makes EverMoi different?
Every charm represents something you love about yourself — or a moment you want to remember.
You can start with one charm and keep adding more as your story grows.
Your necklace becomes a living timeline of your strength, love, and identity.
Can I buy one charm now and add more later?
Yes!
That’s exactly what EverMoi is designed for.
Start with one charm and keep expanding your chain as your story grows.
Can I wear EverMoi jewelry every day?
Definitely.
Our pieces are made for real life — showers, workouts, sleep, everything.
Orders
I just placed an order — can I still modify or cancel it?
Contact us immediately.
If your order hasn’t entered production yet, we may be able to change or cancel it.
I didn’t receive my order confirmation. What should I do?
Check your spam folder.
If you still can’t find it after two hours, contact us and we’ll resend it.
Where do you ship?
We ship worldwide.
How long does customization take?
Each piece is made one-by-one.
Average production time: 1–3 business days.
You’ll receive a tracking number once it ships.
What are the shipping costs?
We offer free shipping on orders over $50.
I entered the wrong address. What can I do?
Contact us as soon as possible.
If the order hasn’t shipped yet, we’ll update it for you.
Shipping
When will my order arrive?
Typical delivery time from order date:
USA: 10–14 business days
Europe: 11–15 business days
Rest of world: 12–18 business days
Can I track my order?
Yes — every order ships with a trackable method. You can track your order here.
My package hasn’t arrived. What should I do?
Don’t worry.
Check your tracking link first. If it hasn’t updated in several days, contact us and we’ll help you.
My order arrived incorrect — what now?
So sorry about that!
Since everything is handcrafted, mistakes can happen.
Contact us and we’ll send the correct item for free.