Circle Charm

Shipping:
Once your order is received, we begin creating your piece right away. Our average fulfillment time is 1–3 business days. This ensures you receive the highest quality personalized jewelry.

When your order ships, you will receive a shipping confirmation email with your tracking number.

You can track your order on this page.

Refund: 
We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return. To start a return, simply contact us here and we’ll guide you through the process.

Please make sure that your item should be:
-in the same condition as when you received it
-unworn or unusedin its original packaging.

If we made a mistake with your engraving (e.g., wrong name or words), we will send you a new piece for free.
Please note: return shipping costs are not covered, but the full product amount will be refunded once we receive the item.

Personalized items are made uniquely for you; therefore, they cannot be returned unless there is a defect or issue.

For any other question about refund, order change or cancellations, please refer to this page or simply contact us here.

Warranty:
We’ll replace your piece within one year if you experience any quality defects, receive the wrong design, or notice any tarnishing or color fading.